shipping

Happy Wagon ships only within New South Wales. For future sales across Australia please hold tight. If you have ordered a monthly wine subscription - you can expect your order to arrive between 1- 5 full business days from shipping out. All orders will be shipped on the 3rd week of every month [depending on where we are shipping to]. For additional case purchases please allow an additional 5 working days for us to receive the stock from the winemaker. Business days are Monday to Friday, excluding public holidays within Australia. Delays can be expected in busy periods before Christmas. Please note: If you have checked the box yes to ‘permission to leave’ Happy Wagon is not responsible for the goods after delivery has been dropped.


financial

A monthly recurring payment will be deducted on the 15th of each month. Deliveries will then be shipped out on the 3rd week of that same month. The account name featured on your statement will read ‘Stowaway Freshwater’ not ‘Happy Wagon’ so please don’t be alarmed - it’s just a sister brand.


returns & cancella -tions

Happy Wagon reserves the right to cancel any order at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or numbers provided. We will refund all payments using the original method received but we do not hold credit card information on our systems.

Returns are accepted at the cost of the customer. All returned products including boxes must be in exact condition that they were sent in. Ensure all boxes are adequately protected when returning as any damage will be the customers responsibility and will result in a fee. To return items please contact hello@happywagon.com.au & we will pave the way for the process. If it is a wine club return - we will ask you to opt out of the club in future until ready to rock & roll again.


privacy & security

1. We recognise that privacy of personal information is important to individuals. Personal information for our business purposes is to be minimal, private, correct, safe and largely in the control of the individual. Except where otherwise legally appropriate we will treat your personal information as private.

2. If you have a particular concern or query about your personal information held by us you should email us at hello@happywagon.com.au

3. Because of the nature of our business it is necessary to obtain personal information from time to time. We will however not be intrusive nor obtain or use information in an inappropriate manner. We will only ask for and use personal information we reasonably need to conduct our business. If you have signed up to the Happy Wagon Newsletter and do not wish to receive any advertising material, then there is a cease option at the end of every email.

4. It is important for us that persons with whom we do business have confidence that we handle information responsibly and it is our policy to do this. We do not store full credit card details on our website as this is handled by the payment gateway that we use to process the customer transactions. It is in Happy Wagon’s best interest to ensure your privacy with regards to sharing information and we will abide by what we have claimed.

 If you have any questions concerning any sales please email hello@happywagon.com.au